Charlotte Angels is an impactful nonprofit that is on a mission to change the way children, youth, and families experience foster care. We believe that if we can support every child, youth, and family in the foster care system in Charlotte in our programs, we have a great chance of changing the world we live in. Our greatest ability to achieve this mission is by attracting, developing, and retaining the best team members possible. We see our team members as the competitive advantage that makes the difference!
PT Case Manager
Charlotte Angels is an impactful nonprofit that is on a mission to change the way children, youth, and families experience foster care. We believe that if we can support every child, youth, and family in the foster care system in the nation in our programs, we have a great chance of changing the world we live in.We believe that our greatest ability to achieve this mission is by attracting, developing, and retaining the best team members possible. We see our employees as the competitive advantage that makes the difference! At the core, we believe the solution to foster care is engaging the whole community. The model is simple - develop and empower teams of volunteers to provide holistic support to families and mentorship to teens. Our programs are ultimately driven by the healing power of consistent healthy relationships. Charlotte Angels core values are: Hope - We lead with hope because we deeply believe in our ability to create a better future. Community- We cultivate togetherness by treating everyone with dignity, respect, and compassion. We are better together. Empowerment - We empower our community to take action rooted in the belief that we have responsibility to one another. Together, we remove barriers to create lasting change. Curiosity - We maintain an attitude of humble curiosity, putting aside judgment to seek truth, knowledge, and understanding. We remain lifelong learners to better ourselves and our community. Transformation- We are social entrepreneurs who refuse to settle for the way things are. We are committed to creating an environment that allows everyone to realize and fulfill their talents and potential. By doing so, we will transform the world we live in. Our fast-growing organization has a start-up mentality, but also a level of professionalism and drive that is not found in most nonprofits. There is a LOT of opportunity within our organization and we are looking for a creative, innovative self-starter who exudes these five core competencies: Passion, Professionalism, Initiative, Positivity, and Adaptability. SUMMARY: We are looking for a dependable, compassionate, justice seeker to join our team as a Case Manager, and help support children and families experiencing foster care. Sound like you? Perfect. Keep reading....
Charlotte Angels is an innovative nonprofit that seeks to change the way children, youth and families experience the foster care system. We believe that if we can get every child, youth, family in the foster care system in our programs, we have a great chance of changing the world we live in. Our fast-growing organization has a start-up mentality, but also a level of professionalism and drive that is not found in most nonprofits. There is a LOT of opportunity with our company and we are looking for a creative, innovative self-starter who exudes these four core competencies: Professionalism, Passion, Positivity, Initiative, Adaptability. HISTORY: Established in 2010, Austin Angels wraps community around children in the foster care system, as well as their caretakers, by offering consistent support through intentional giving, relationship-building, and mentorship. Our programs are created to help empower children and build sustainable foster homes. Our solution to the foster care crisis are the Love Box family support program and Dare to Dream youth mentor programs. Our programs utilize a trauma-informed, wrap-around service model that strengthens relationships between foster families, youth in foster care, and bio families. In 2016, Austin launched its first chapter in Amarillo, Texas and has then grown to open 19 chapters across the Nation. GENERAL OVERVIEW: The main role of a case manager involves the matching of volunteers/mentors with foster families/youth in foster care, the facilitation of strengths assessments/initial meetup to establish baseline needs, conducting the training of all volunteers, and monitoring the ongoing success and challenges with matched cases by engaging volunteers in monthly reports and engaging families in regular dialogue about progress and impact of the Charlotte Angels program. This also involves creating case profiles, gathering stories to be used in impact reports and marketing and tracking data on the success of each Charlotte Angels match. PRIMARY RESPONSIBILITIES:
Work as directed to support the mission and values of Charlotte Angels
Engage in discussions around sensitive topics including child abuse, neglect, trauma, mental health, poverty, substance abuse, trust-based relational intervention, rehabilitation, social adjustment, therapeutic needs, child demographics, case trajectory, family preservation and child relational concerns. Utilize these discussions to advocate and make decisions for the best interest of the client. Seek learning & growth through personal/professional development opportunities nationally, locally, and personally
Assist with recruiting new volunteer/volunteer groups. Ability to speak about programs during networking and/or presentations for volunteer recruitment.
Facilitate strengths assessment/initial meetup between foster family/youth and volunteer/mentor and conduct training for volunteer groups/mentors. These can be held in the evenings or on weekends due to the volunteer/foster family availability.
Respond to all volunteer interest forms + website client intake forms/Apricot360 within 24-48 hours during the work week.
Build and maintain partnerships with local licensing agencies and other child welfare organizations to receive client referrals
Conduct intake interviews on volunteers/mentors for appropriateness and to find the best match within the Charlotte Angels organization.
Gather foster family referrals and/or foster youth information including their background information, needs, and child information to determine the best volunteer match to meet their needs.
Ensure volunteers/mentors complete all on-board requirements. Serve as liaison between volunteer, foster family and placement agency.
Maintain monthly case note records via Apricot360.
Prepare impact reports from testimonies of foster families, youth, and children served through programs.
Conduct ongoing monitoring of volunteer contact and tracking of relational outcomes for children/youth in the National Angels program.
Resolve program complaints and requests to change volunteer/mentor matching arrangements.
Tailor National templates and send monthly tracking forms with program newsletters with updates and provide program direction & coaching.
Identify and collaborate with other local partners to provide resources to families and youth referred to Charlotte Angels.
Attend and serve at program events which often occur over weekends or evenings. Sample Events: Mother’s Day, Father’s Day, Spring Break Boxes, Back to School Event, Boo Boxes, Christmas/Winter Event, Annual Gala etc.
Supervise and mentor case management intern
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
A qualified candidate will be a highly skilled communicator with strong interpersonal skills and abilities to quickly curate trust based connections (including foster families, foster youth, volunteers, mentors, corporate partners, and other Charlotte Angels supporters). This person will possess knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and psychological needs.
Charlotte Angels is not a religious organization and accepts all people as they are. Case managers should demonstrate a spirit of inclusivity and acceptance of people from all backgrounds and walks of life.
A qualified candidate will be a self-starter who can work independently and manage multiple tasks simultaneously.
A qualified candidate will have the ability to be teachable in the different skills the job requires.
WORK CONTEXT: PT Case managers will manage 15-25 cases when operating at full capacity. This position requires a mixture of working in a virtual office setting and traveling to agency locations, needs assessments, training and/or outreach events. New hires will complete a training and on-boarding process with the National Angels CPO. Case managers will be required to attend certain events including fundraising, community awareness initiatives, events for families, youth, and children, training and needs assessments over weekends or evenings periodically. REQUIRED:
Personal Telephone (and possibly conferencing capabilities)
Personal Laptop / portable computer / tablet
Personal car, valid driver license, insurance
Ability to pass state and Federal background checks
PROGRAMS USED ON THE JOB:
G-Suite (Google Drive / Gmail)
Basic Microsoft Office Applications (Word, Excel, PowerPoint)
Slack
Apricot360 (Case Management Software)
Zoom
Canva
MINIMUM QUALIFICATIONS
Bachelor's Degree and 1 + year of related experience
Masters Degree and 6+ months of related experience.
A background in social services or related fields is preferred.
